Help and FAQs - Portrait Studio
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Sittings/albums are saved 90 days from sitting date.
All sittings photographed up to 90 days before your Archival Service purchase will also be saved after you claim them online.
To ensure that your sittings are archived, visit the same studio and use the same Guest name under which the Archival Service was purchased. If you do not, you must claim your sitting/album online within 90 days of the sitting or it will not be included in your archived albums.
To ensure that your sittings are archived together, visit the same studio and use the same Guest name under which the Archival Service was purchased.
All sittings/albums are archived for 90 days or until the end of your Archival Service term, whichever is longer.
Archival Service: We will store your sittings/albums beyond the standard 90 days. You continue to have access to low-resolution images to view, share, create and order products during the Archival Service term. Full Session CD: You purchase a CD containing high-resolution images from your sitting giving you the rights to use the high-resolution images.
Your archived sittings/albums will be accessible online for the entire Archival Service Term. If you do not visit the same studio, you must claim your sitting/album online within 90 days of the sitting or it will not be included in your archived albums.
Unfortunately not; we are unable to retrieve expired sittings/albums.
Near the end of your Archival Service term, you will have the option to renew.
Our Archival Service is not refundable.
The images are stored on our server so simply log in to your online account or visit your studio.
You may have visited different studios or been photographed under a different Guest name.
The Two-Year Archival Service is $9.99 plus tax.
There is no limit to the number of albums you can archive at this time.
The Archival Service expires 24 months from the date of purchase. Any sitting taken at the same studio using the same Guest name or claimed online during the Archival Service period will be saved to the end of your term or 90 days from your last sitting, whichever is longer.
At your studio or in your online account at olanmills.com (click on order portraits/view images).
You may continue to extend the Archival Service by renewing for additional terms at the end of your Archival Service term. There is no limit to the number of times you may purchase the Archival Service.
The Archival Service is non-transferable. However, you can share albums with them via email and facebook.
Not at this time.
You cannot delete entire sittings/albums. There is no longer a limit to the number of albums you can archive, so deleting albums is unnecessary.
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Click on View Images/Order Portraits and enter your login information found on your paperwork from the portrait studio.
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Olan Mills Portrait Studios have the largest size range of any national portrait studio. We carry the following sizes per sheet: 8 wallets (2.5x3.5), 4 - 3.5x5s, 2 - 5x7s, 1 - 8x10, 1 - 10x13. We also carry enlargements 16x20 and 20x24.
We also have specialty products in other sizes - 4x10, 10x20, 2-5x5s, 10x10 and 16x16.
Olan Mills Portrait Studio has a 100% Guest Satisfaction guarantee. If for any reason, you are not happy with your portraits, we will retake, exchange them for sheets of a different pose or a refund, accompanied by a receipt dated within 90 days of purchase.
With a receipt: Any returned or exchanged product accompanied by a receipt dated within 90 days of purchase will be refunded at the original purchase price, plus applicable sales tax, via a refund check through our guest services department. No refund will be issued after 90 days of purchase.
Without a receipt: Refunds or exchanges made without a receipt and purchased within 90 days, a refund will be issued only in the form of a service recovery voucher, equal value of return.
Note: CDs are non-refundable once they leave the portrait studio.
Our studio hours vary by location. Please contact the studio nearest you for hours and to make an appointment.
No, the fee is nonrefundable and cannot be used after it expires, which is 2 weeks from the date of purchase.
The copyright release is available on your CD as a PDF file that can be printed and completed by the guest.
Studio and background sizes vary by location. In general, we can fit parties of up to seven adults. Call the studio nearest you for more information.
Your finished portraits will be ready approximately 7-10 business days after you place your order. Business days are Monday-Friday. Weekends and holidays are not counted as business days. Please refer to your order summary for your scheduled pick-up date. Enlargements might take longer. If timing is an issue, you now have the opportunity to purchase a same-day cd right at your studio. Ask for details at the time of your sitting.
You can access the image files on your CD by accessing the CD through your computer: Computer > CD/DVD Drive (example: D:/ImageCD) > ImageFiles Folder and the images can then be saved to the desired location on your computer.
You can place a reorder after you have received your original order. We will store images from your sitting online for 90 days from the sitting date. To order online or over the phone you need to have an online account set up.
Enter your ZIP code into our studio locator to find details for the studio nearest you.
Yes, payment is due when your order is placed at your sitting.
We do not require an appointment. But we do recommend that you make one--especially during busy holiday seasons. To make an appointment, call the studio nearest you.
Yes, within two weeks of original purchase of your pre-sale coupon offer.
In-Studio orders and Online orders: For the Olan Mills refund, cancellation and return policy information contact our Guest Services team http://www.olanmills.com/contact-our-guest-service-department. All returns and exchanges must be completed within 90 days of purchase. NOTE: CD orders cannot be refunded once they have been shipped or once you leave the studio.
It varies by location. Call your studio for more information.
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Yes. If two or more of your children's birthdays fall within 30 days of each other, you may use one birthday coupon for each birthday. Save even more with a Portrait Club membership.
No. When you use the portrait package offer, the free 8x10 portrait is from the same pose you selected for your package portraits.
The processing fee is $6.95 per order.
Please see our Portrait Collection pricing page.
No. One offer, per family, per day.
It depends on the coupon. You may only use one package coupon per family, per day. However, you may use more than one portrait sheet coupon in one day.
Inform your studio associate at your next sitting and they will replace your card.
With a Portrait Club membership, you are entitled to benefits on any studio portrait purchases. You will also receive additional savings and special offers. Visit our Portrait Club page for more information.
Yes. If you purchase a Portrait Club membership, you are entitled to benefits on studio portrait purchases. You will also receive additional savings and special offers. The Olan Mills Portrait Club membership can be purchased in the studio for $29.99. Visit our Portrait Club page for more information.
Portrait Club membership benefits are not transferable.
The Olan Mills Portrait Club memberships can only be purchased in the studio.
Yes. A Portrait Club membership makes a great gift! You can buy one at your local studio for $29.99.